Frequently Asked Questions
Last updated: September 3, 2026
Everything you need to know about ordering, shipping, and returning your Orderli tools.
Is shipping really free?
Yes. Shipping is already included in every product and bundle price — you never pay a separate shipping fee at checkout.
How long does delivery take?
Orders ship within 24 hours via our fulfillment partner teemdrop. US orders arrive in 3–5 business days; Europe 5–10; rest of world 7–14. You get a tracking number by email as soon as it ships.
Which payment methods do you accept?
Checkout is handled securely by Wix Payments and supports Klarna, Apple Pay, Google Pay, and all major credit and debit cards (Visa, Mastercard, Amex, Discover).
What is the 30-day risk-free trial?
Every order comes with a 30-day trial. If you are not satisfied for any reason, return it within 30 days of delivery for a full refund — no questions asked.
How do I return an item?
Email info@theorderli.com with your order number. We will send you return instructions and process your refund once the item arrives back.
Are the products covered by a warranty?
Yes. All Orderli tools are built to last and covered against manufacturing defects. If something arrives faulty or breaks under normal use, contact us for a free replacement.
How do I track my order?
You will receive an email with a tracking link as soon as your order ships. If you have not received it within 3 days of ordering, check your spam folder or email us.
Why are bundles cheaper than buying separately?
Our bundles group tools that work together, and we pass the savings of selling a set straight on to you. The more complete your set, the more you save.
How do I contact you?
Email info@theorderli.com or write to Stephanus Oscar Lambert, Kugelfang 10, 84405 Dorfen, Germany. We typically reply within one business day.